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Terms & Conditions

Terms and Conditions

 

Thank you for trusting Five Graces Photography to capture your child’s unique personality and the special moments they experience in their learning spaces.

Our Photography Style
We focus on documenting children as they explore, interact, and immerse themselves in activities at care or kindergarten. Our goal is to provide galleries that reflect your child’s personality and learning environment.

Late Registrations

Late registrations are accepted; however, please note:

  • Your child may be photographed without prior notice.

  • Our schedule may already be at capacity, and we cannot guarantee that your child will be photographed.

We strongly recommend registering before the deadline to ensure your child is included.

Sitting Fee and Pricing

  • A non-refundable sitting fee of $35 per child contributes to the costs of photography, editing, and curating your child’s gallery.

  • This fee does not include printed or digital images.

  • Please note that our processes require significant time and effort to deliver a high-quality gallery for each child.
     

Refunds and Reshoots

  • If your child is unable to participate in a photoshoot for any reason, we will refund the registration fee.

  • If you are dissatisfied with the images, we will review them against our brand guidelines:

    • If the images meet our brand standards, refunds or reshoots will not be offered.

    • If the images fail to meet brand standards, we will refund the registration fee.

  • If sibling children are registered but only one child is photographed due to a sibling being unsettled, absent, or for any other reason, the full registration fee will apply to the child who was photographed and no refunds will be provided. While we always aim to capture sibling portraits, they are not guaranteed.

Clothing and Hair

  • Please ensure your child is sent to care in clothing you are happy for them to be photographed in. Pack an additional set of clothes as a backup.

  • We do not offer refunds or reshoots if desired clothing is not worn in the images.

  • We cannot guarantee that your child’s hair will remain styled as sent, especially after wearing hats for outdoor play. Our team will tidy hair naturally as needed but relies on educators' discretion for styled hair.
     

Resitting Fee

  • A $35 resitting fee applies if you request your child to be rephotographed due to dissatisfaction with clothing or hair. Additional sitting fees are not redeemable on product.
     

Absent or Unwell Children

  • Children who are absent or deemed too unwell to be photographed will receive a refund of the sitting fee. For the health and safety of everyone, please do not send unwell children who would otherwise be resting at home to care solely for photos.
     

Multiple Children Policy

  • Each photography package is valid for one child only. If you wish to have photos of multiple children, a separate package must be purchased for each. A 25% discount applies to additional children.

  • If sibling children are registered but only one child is photographed due to a sibling being unsettled, absent, or for any other reason, the full registration fee will apply to the child who was photographed, and no refunds will be provided.

  • Sibling portraits are available for separate purchase when successfully taken.

  • Due to the busy nature of Early Learning Centres and Kindergartens, while we always aim to capture sibling portraits, they are not guaranteed.

Group Photos

Group photos are taken for kindergarten aged children, depending on your centre’s participation.

  • 3-year-old kindergarten group photos are ONLY taken at sessional kindergartens and at the discretion of the centre.

  • 4-year-old kindergarten group photos are taken at all participating centres.

  • Only first names are listed on group shots. If multiple children have the same first name, a last name initial is added.

  • Group shots are included as complimentary digital files with orders over $50 or available for individual purchase for $25.

 

Image Retention

  • Images are stored for 12 months. Please download your gallery promptly and back it up using cloud storage or another reliable method.

  • If you require us to reactivate an old gallery, a $35 reinstatement fee applies.

Marketing and Promotional Use

  • By consenting to marketing use, you permit Five Graces Photography to use your child’s images on social media, printed materials, galleries, and for industry competitions.

  • Educators may be photographed for centre promotional purposes. If children appear in these images, they will be photographed in a way that ensures they are not identifiable.
     

Contact and Support

  • For assistance, please email us at hello@fivegraces.com.au or call us on 03 5292 8898.

  • Please note: our phone is not a voicemail system.
     

Automated Process
Five Graces Photography ELC and Kindergarten Photography uses automated processes to deliver consistent, high-quality galleries. This is not a bespoke photography service.

 

We look forward to creating treasured memories of your child!

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© 2025 by Five Graces Photography.

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