Terms & Conditions
Thank you for trusting us to photograph your child as they explore in their learning spaces.
We aim to capture your child's personality as well as to document them interacting within their learning spaces and immersed in activities.
Our pricing structure includes a non-refundable sitting fee of $40 per child. Please understand it takes us many hours to photograph your child, edit, print and produce your child's album and gallery.
We take every step possible to capture genuine smiles and laughter. Some children however are more serious at childcare and kindergarten than they are at home with you. If this is the case and I cannot supply you with your pre purchased package, we will automatically downgrade your package and refund you the difference in price.
Where very young children are unable to participate in a full photoshoot, we either downgrade your package or refund them completely.
In the rare event that you are dissatisfied with your child images, we will review your child's images. If these are deemed in line with our brand guidelines unfortunately no refunds or reshoots will be offered. If we deem the images are not at our brand level standards we can offer a credit less the non-refundable sitting fee per child. Your credit can be used for future family photoshoots or the following years childcare or kinder photography.
Whilst all care is taken, we cannot guarantee your desired clothing is worn in photos. No refunds or reshoots are offered for clothing. Please ensure your child is sent to care in clothes you are happy for your child to be photographed in along with a second set of clothes you are happy for them to be photographed in.
Whilst all care is taken, we cannot guarantee your child's hair is styled in any certain way. Children are required to wear hats when playing outside and once removed we cannot guarantee their hair will remain as you sent them to care. We will naturally tidy up hair as required and are led by educator discretion for styled hair. No refunds or reshoots will be available due to hair.
If you would like your child rephotographed due to hair or clothing, a $40 resitting fee is applicable.
Our photographers reserve the right to not photograph children who are deemed too unwell to be photographed. We will add them to our catch up lists to be photographed later. In the event that we do not have enough children to host a catch up session, unwell children will be refunded.
Our catch up sessions are hosted at the end of each term. In the event that we can reattend a centre earlier than anticipated, we will do so and send you a text advising you of the date for your catch up session. Children missed at their catch up session will be refunded.
By consenting to Five Graces Photography to use your images for marketing purposes, you permit us to use your photos on social media platforms, on printed materials, in example galleries and for use in entering industry competitions.
Five Graces Photography ELC and Kindergarten service uses automated processed only. This is not a bespoke service.
We photograph educators in centre as part of their promotional material. If children are photographed in these promotional images, we always ensure the back of children's heads are photographed so they are not able to be identified. Five Graces Photography reserves the right to use these images for it's own promotional material.
We keep your photos on file for 12 months only. Please ensure you download your images onto your computer to safeguard your photos against corruption. We recommend uploading your images to a cloud storage software of your choice.