top of page

Frequently Asked Questions

Frequently Asked Questions


What if my child is absent during Photo Week?
Absent children will receive a full refund. Please don’t send unwell children who would otherwise be resting at home to care for their photo day. Our photographers reserve the right to not photograph children who are deemed too unwell to participate.


What style of photos can I expect?
Your gallery will include a mix of smiling portraits and candid moments of your child engaged in play. Each child is unique, and we cannot guarantee every photo will have them smiling directly at the camera.


Will my child be photographed every day?
No, your child will be photographed on their designated day, which we’ll notify you about.


Can I register after the deadline?

Late registrations are accepted, but please note:

  • Your child may be photographed without prior notice.

  • Our schedule may be full, so we cannot guarantee they will be photographed.

To ensure the best experience, we recommend registering before the due date.


Can I send special clothes?
Yes! Please dress your child in their photo outfit and pack a spare in case it gets dirty. We photograph children in one outfit only. Plaese avoid restrictive clothing (eg. fancy dresses, short skirts, overalls) as it may limit movement and comfort.


What about hair styling?
We tidy hair as needed but cannot guarantee styled hair after outdoor play.


How do I receive my images?
You’ll receive an email with up to 12 images to choose from. Complimentary digital kinder group shots are included with orders over $50.


Do you photoshop images?
No, we do not photoshop children’s faces.


What if my child has additional needs?
We welcome all children and can accommodate specific requests to help them feel comfortable.


What if I don’t like my child’s photos?

We strive to capture beautiful, high-quality images that reflect your child’s personality. If you are unhappy with your gallery, we will review the images against our brand standards. If the photos meet our quality guidelines, refunds or reshoots will not be offered. If they do not meet brand standards, we will refund the registration fee.

How long do you keep photos?

We store images for 12 months. Please download your gallery promptly and save a backup. If you need us to reactivate an old gallery after this period, a $35 reinstatement fee applies.

 

Do you offer discounts or sibling photos?

Yes! Families receive 25% off for additional children. Sibling portraits are available for separate purchase when successfully taken. While we always strive to capture sibling portraits, we cannot guarantee them due to the busy nature of Early Learning Centres and Kindergartens.

Can I include multiple children in one package?

No, each photography package is for one child only. If you would like photos of multiple children, a separate package must be purchased for each. However, additional children receive a 25% discount.


Do you take group photos?

Yes, group photos are taken for 4-year-old kindergarten children at all participating centres. 
3-year-old kindergarten photos are only taken at participating sessional kindergartens.
Complimentary digital kinder group shots are included with orders over $50 or can be purchased separately for $25.


How can I contact you?
Email us at hello@fivegraces.com.au for the fastest response.

  • Facebook
  • Instagram

© 2025 by Five Graces Photography.

bottom of page